At EROthots, we value your trust and aim to make your shopping and service experience as smooth as possible. Our policies are designed to offer flexibility, fairness, and peace of mind—whether you’re booking services or shopping from our bold fashion collections.

Service Cancellations

We get it—plans change. If you need to cancel a service appointment, just let us know as early as possible. There are no cancellation fees, and your notice helps us make space for others. We appreciate your communication and look forward to seeing you again soon at EROthots.

Product Cancellations

Changed your mind after placing an order? No worries. You can cancel any product order within 2 days of placing it. Just contact us through the details on our website, and we’ll process your cancellation without hassle.

Returns & Refunds

We want you to love what you wear. If you’re not completely satisfied with your order, you can return it within 21 days of delivery for a full refund. To be eligible:

  • Items must be unused and in original condition
  • Items must be returned with original packaging

Simply reach out to our support team, and we’ll guide you through the return process. Once we receive and inspect your return, your refund will be issued to your original payment method.